Frequently Asked Questions
about Kings Swim School
Welcome to the Kings Swim School FAQs!
We know you may have questions about our swim programmes, lessons, and policies, so we’ve put together this FAQ page to help you find the answers you need quickly and easily.
Whether you’re curious about class levels, scheduling, or what to bring to your first lesson, we’ve got you covered.
If you don’t see your question here, feel free to
reach out
— we’re always happy to help!
What age groups do you cater for?
3 months up to adults.
What types of classes do you offer?
Group lessons, private one-on-one lessons,
non-competitive and competitive swim squads.
How do I enrol my child or children into swimming lessons?
Use our online assessment tool located on our website to answer questions relating to you or your child's swimming ability. Once you’ve found the appropriate level you can create an account online via our customer portal and book into classes. If you need clarification, you can contact our reception on ph: 03 341 7579.
What days and hours do you offer swimming lessons?
The Kings pool is open 7 days a week. Our babies and pre-school programme operates Monday to Friday 9.30am to 1.30pm, Saturday 8.30am to 1.00pm and Sunday 8.30am to 2.00pm. Classes for school age swimmers run after school on weekdays and Saturday/Sundays 8.30am – 1.30pm.
Can my child attend swimming lessons without a parent present?
Children 8 years old and under must have a parent or guardian onsite for the duration of the swimming lesson. This ensures that we can provide the best support and safety for younger swimmers. Once your child is over 8, and depending on their swimming ability, they may be able to attend lessons without a parent present, but it's always best to check with our reception for confirmation.
Are swimming lessons scheduled by term?
Kings is a perpetual programme, we do not close for the school holidays and your swimming lesson booking rolls over at the end of every year automatically. We do not operate based on a term-by-term schedule.
Why should I enrol my child in swimming lessons?
Learning to swim has a number of benefits, not just for health and fitness, but it has been proven to help cognitive development from a young age.
What other benefits do swimming lessons provide for my child?
It’s great for helping develop social interaction skills, building a strong immune system and developing cross body coordination.
Where is Kings Swim School located?
218 Main South Road, Sockburn (behind DA Lewis) and next to Chipmunks. We have free parking available on site.
Do you offer discounts for multiple siblings or lessons?
We offer a discount for families with 4 or more siblings swimming.
What payment methods do you accept?
Lessons are paid by direct debit on the first of the month for the month in advance.
What are your swimming lesson prices?
Our pre-school programme and junior levels of our afterschool programme are $22.50, with our Level 8 and 9 classes being $24.50 and $26.50 respectively.
What safety measures are in place?
We have a number of platforms set up in the water to give children confidence they can stand in the water. We have a Deck Supervisor operating poolside at all times. Children under 8 are not permitted to be left alone at the facility without parental supervision.
Do you use flotation devices in your swimming lessons?
At Kings we do not use flotation devices in the pool. They do not teach children to swim, or get themselves out of trouble should they fall into water accidentally.
What is your cancellation policy if my child is sick?
You are entitled to an unlimited number of make-up lessons provided we are notified at least 24 hours before your lesson and your account is paid up to date. You can book make-up lessons through our app or portal.
What is your cancellation policy if my child is unable to make it due to school camp or a family holiday?
Credits or refunds are not provided for alternative activities that may clash with your booking. Provided we are notified in advance we are able to provide make-up lessons or for extended absences, leave can be applied to the account.
What does my child need for swimming lessons?
Disposable and reusable nappies are to be worn in our babies and pre-school programme. These can be purchased from reception if needed. From ages 4 and up, a swim cap is compulsory.
How do you track my child’s progress?
Our instructors use an adaptive lesson programme that moves your child through the core skills at each level. Our Deck Supervisor regularly checks across classes and will recommend an assessment when they believe a child is ready to move up.
What can I do if I feel my child isn't making progress in swimming?
Every 8 weeks we have a talk to the tutor week where lessons finish 5 minutes early and you are able to talk with the instructor to get a sense of where your child is at and what they need to improve upon. If you wish to discuss your child's progress outside of this, we encourage parents to talk with our Deck Supervisor.
How long will my child stay at a particular level?
There is no set period of time, this will vary depending on the regularity of your attendance and the level they are in. Every child learns at a different speed, there is no hard and fast rule for how long it should take to progress.
How can I reschedule my child's swimming lesson to a different date and time if they are sick?
We have a customer app that allows for the application of leave, which needs to be provided at least 24 hours in advance.
Does Kings provide a complete pathway for both competitive and non-competitive swimming?
Yes! Once your child has completed level 9 in our after-school programme, they have the options of continuing in the Kings programme with our non-competitive Swimfit classes, or they can make the leap to Vikings Swim Club and start competitive swimming. However they may also join Vikings as a member without being required to compete.
What should I do if my child is afraid of the water?
It’s completely normal for children to feel nervous about water, especially if it’s their first experience with swimming lessons. Stay positive and encourage them, be consistent with attendance, stay close when they enter the water. We recommend bringing them to the facility for a visit before they start. Arriving early and not being in a rush before their lesson helps a nervious child to regulate.
Where do parents wait or sit while my child is having their swimming lesson?
We have seating at both ends of the facility for parents or family to use while children are having their lessons.
How do I provide feedback or ask questions about the swimming lessons or progress?
If you have any questions at all about the programme, you can talk with our Deck Supervisor, Receptionist, or any of our other senior staff around the pool.
